Business Movers Agent
Region UK - East (East Anglia, East Midlands & Yorkshire)
Office and Location: Leicester - Spinneyside
Salary: 19,000 + OTE
This is a great opportunity to join a fast growing and dynamic part of British Gas Business (BGB). We are looking for likeminded people to join a team, ideally with experience of working in a service or contact centre environment.
BGB is an integral part of Centrica, Britain's leading supplier of energy to businesses and dedicated to the needs of small and medium-sized customers through to large industrial and commercial users.
Immediate startThe Role
At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Business Movers Agent you'll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.
You'll be responsible for taking care of a customer's end to end journey, ensuring that they are treated fairly in line with our experience and compliance framework. As well as this, you'll be promoting our innovative products and services, making sure you are adding value to their experience at every opportunity.
You'll take ownership of each call, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers' trust. You'll be responsible for resolving a range of enquiries from our SME business customers politely and efficiently - whether that involves taking a final payment, upgrading their business contract or resolving their complaint.
If you've got outstanding interpersonal skills and take pride in being at your best, our comprehensive training will give you the knowledge to deliver a world-class customer service. Being extraordinary together, we lead the way with our communication, recognition and engagement activity, including incentives, bonus scheme, and on the spot rewards.
As well as a competitive salary, we offer various shift patterns and a host of flexible benefits to suit your lifestyle. These include pension, share schemes, paid holiday and company discounts. British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be plenty of opportunities for career progression.
We're really interested in you! As well as any relevant experience, we also want to know about any volunteering or community work you are involved in, or anything else that makes you, you!
We run a regular minibus from various locations, as well as being located central to many transport links.The Person
* A desire to speak to our customers and deliver sales through great customer service
* Excellent written skills - via email or letter
* The ability to build great relationships: confidence and creditability, effective customer relationship and communication skills
* Experience of adding value through promotion of relevant products/services and cash collection
* Pride yourself on time keeping and organisational skills
* Ability to work as a part of a team, contributing and sharing best practice, knowledge, resources and ideas
* The ability to be flexible and adapt to different roles within the Business Movers journey
* A willingness to work in a environment of innovation that is constantly evolving
Please be aware that all offers of employment for this role are subject to a background check, including criminal and financial checks.The Company
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.
Applications will ONLY be accepted via the 'Apply' button.
To request an update on this role, or if you have any problems uploading your CV please email Michele.Jarvis@britishgas.co.uk typing 'Update Required: Business Movers Agent R9932221 in the subject title
Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com