HR Helpdesk Support Officer - Band 3 - x2 Posts

Job ID: 846177
Location: Cobalt Business Park
Category: Administration
Salary: 16,968 to 19,852 per annum negotiable
Job Views:
Job Reference: 319-29773LD

Employer:Northumbria Healthcare NHS Foundation TrustDepartment:Workforce Systems TeamLocation:Cobalt Business ParkSalary:16,968 to 19,852 per annum

Closing date for applications: 4 th October 2017

We have an exciting opportunity in the Workforce Systems Team for 2 full-time HR Helpdesk Support Officers whose main function will be to provide support (via telephone and email) to all staff in order to assist them with their use of the Trust's computerised Workforce Systems, (for example ESR and HealthRoster).

The post-holders will undertake a System Administration role, ensuring applications for system access are appropriate and approved in accordance with Trust/Audit procedures, including revoking access as and when required. They will also maintain the HR/Time & Attendance (T & A) systems by undertaking data cleansing/comparing data from different sources to ensure quality, consistency and accuracy, ensuring robust mechanisms are in place to protect the integrity of data within the Workforce Systems.

A friendly, professional and co-operative approach to all users is required when providing helpdesk support. You will need to display empathy when communicating with service users on the use of the systems and when explaining reasons why HR/T & A systems may not be performing as expected and impacting on services.

Applicants must have a thorough knowledge and experience of Microsoft Office packages (in particular Excel and Word), demonstrate effective interpersonal, organisational, presentation and communication skills (oral and written) and be familiar with/have an understanding of computerised HR Systems. Applicants should also have the ability to work independently with minimal supervision as well as being able to work as part of a team sharing best practice and advice.

Essential Criteria includes:
* ECDL / RSA III typing or equivalent experience.

The post will be based at Cobalt Business Park but the post holder may be required to work at other sites within the Trust.

The post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

In order for your application to be successfully processed we will require references from your current and previous employer(s) which must cover a minimum period of three years. Please ensure that the reference section of your application is completed appropriately giving the address, telephone number and work email address of each of your current and previous line manager(s). If this section is not fully completed your application may not be processed.

For employees whose base is Northumbria House, Cobalt Business Park the Trust is unable to offer any on-site parking, however, consideration will be made if you are a disabled badge holder or have additional needs.

Northumbria Healthcare NHS Foundation Trust is committed to ensuring a safe and high quality of patient care underpinned by our Trust values. It is expected that all employees demonstrate their commitment to these in their daily activity. In addition to this you may be asked 'Values-based interview questions at interview.

The post is subject to the Agenda for Change: NHS Terms and Conditions of Service Handbook.

For further information please contact: Shannon Pateman, Workforce Information & Planning Manager, 0191 203 1427


You will be contacted via e-mail, it is important you regularly check your emails as any interview details will be communicated to you via your e-mail address and not via NHS jobs or post.

Northumbria Healthcare are a 'positive about disabled people' employer and we therefore participate in the guaranteed interview scheme. Disabled candidates that select the guaranteed interview scheme option on their NHS jobs application form will be invited to interview if they meet all of the minimum essential criteria.

If you require any adjustments to your interview please contact Human Resources as soon as possible on 0191 203 1415 - Option 2.

Northumbria Healthcare are an inclusive organisation who employ a talented and diverse workforce. It is proud to be a Stonewall Health Champion and every year we take part in the Stonewall Workplace Equality Index. Should you wish to discuss our work around equality and diversity, or are a transgender applicant who requires support, please contact:
Patrick Price, Equality & Diversity Lead and General Manager. Email:
Claire Coe, HR Advisor for Transgender Recruitment, Tel: 0191 203 1415 option 4 or Email:

If applicants have not heard by one month after the closing date or 5 days prior to interview they should assume that on this occasion their application has not been successful.

At Northumbria Healthcare NHS Foundation Trust, we believe that our staff are the foundation for all that we do. The Trust recognises its role in supporting the health and wellbeing of staff and is taking positive action in this respect. We have a range of initiatives and support for staff including psychology and counselling, physiotherapy, physical activity opportunities and healthy food choices on site. The Trust has committed to going completely smoke free from March 2018. We do not discriminate against staff who smoke but we do require all staff to be smoke free whilst at work and we have a range of support in place to help and support staff with this.

Tier 2 Certificate of Sponsorship
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.
From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.
Guidance can be found here Criminal Records Checks For Overseas Applicants
UK Registration
Applicants must have current UK professional registration. For further information please see applying from overseas.

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Apply for this job
Job Type:PermanentWorking pattern:Full time - 37.5 hours per weekPay Scheme:Agenda for changePay Band:3Staff Group:Administrative & ClericalSpecialty/Function:Corporate Services

Read this before applying

* Job Description & Person Specification (707 KB)
Apply for this jobClosing Date:This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Interview Date:23/10/2017Contact Name:Shannon PatemanEmail Address:shannon.pateman@northumbria-healthcare.nhs.ukTelephone:0191 203 1427

Additional documentation

* Guidance for Applicants
* Trust Values
* Values Based Recruitment Guidance

Further links

* Find out more about us via our Trust website
* Vacancy Details
If you have any concerns about this job then please report it to our Customer Service team.
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