Region UK - West (North West, West Midlands & Wales)
Salary 17,160 plus benefits including share save scheme, company pension, healthcare benefits and employee discounts
Full time 40 hours per week
Location: PH Jones, Severnside Housing Services, Knights Way, Battlefield Enterprise Park, Shrewsbury SY1 3AB
PH Jones, part of British Gas, is a provider of Gas Central Heating Service, Repair and Installations to the Social Housing market. We are now looking for an Administrator to join our team. We can offer you an exciting journey with us, the opportunity to work with talented friendly people and put your skills to use in helping our customers.
The successful candidate will be handling inbound calls from Contractors, internal stakeholders and Contract Managers, collating job status updates from contractors and relaying information to internal stakeholders. They will also be administrating daily updates to ensure all stakeholders have up to date information, and supporting the planning and scheduling team to allocate work requests in peak demand.
The role includes raising works orders via Navision for Contractors, accurately recording financials for each individual electrical job within the database, and monitoring, scanning and filing electrical paperwork. The successful candidate will also be supporting the Network Contractor Managers to ensure a safe, and effective network of contractors to deliver for our customers.
The successful candidate will have excellent customer service experience and a good telephone manner, with a working knowledge of Microsoft excel, Outlook and Word. They will need a basic understanding of computerised systems, and should be highly organised with the ability to prioritise their workload and have excellent communication skills.
As a leader in the UK energy market, British Gas supplies gas and electricity to a vast range of industrial and commercial customers under the market leading British Gas brand.
PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.
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Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.